Request assistance with an order
For delivered orders, sign in, open the order, and submit a return or exchange request describing the issue. Guest shoppers should contact support with the order reference and checkout email.
Before sending an item
Wait for return instructions from the store team. Keep the receipt, packaging, accessories, and any evidence of damage. The team will review the request and provide the applicable eligibility, return address, costs, and next steps.
Refund status
A submitted or approved request is not confirmation of a completed refund. Contact support for confirmation of any payment refund.